3999com Privacy Policy – Our Commitment to Protecting Your Information

1 Introduction & Scope

Welcome to the 3999com Privacy Policy. This policy applies to every member who uses our platform. 3999com brings a world-class online gaming experience to gamers in Bangladesh, and at the heart of that experience is the strongest possible protection of your personal information.

By visiting 3999com.org, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy. This policy has been prepared in compliance with applicable data protection regulations in Bangladesh and the guidelines of international gaming regulatory bodies.

We believe privacy is a fundamental right. At 3999com, our privacy policy is not just words on paper — it is actively reflected in every technical decision and business practice we follow. You have full control over your own data. That is our core principle.

2 What types of information we collect

3999com collects only the information that is necessary. Collecting unnecessary or excessive data goes against our principles. The table below outlines the types of data collected and the purpose of each:

We do not collect sensitive personal data such as religious beliefs, political opinions, or health information. We collect only what is necessary to provide our gaming services.

3 How We Collect Your Data

3999com collects your information in several ways. By using our platform, you are considered to be aware of and to have agreed to each of the following methods:

• Information Provided Directly: Information you provide directly through the registration form, KYC submission, or support chat.
• Automatically Collected Information: Browsing activity, login times, and game session data collected via cookies and log files.
• From payment providers: Transaction confirmation data from Mobile Banking, Nagad, and Rocket.
• From identity verification agencies: Identity verification through third-party verification agencies as part of the KYC process.
• From your device: Device type, operating system, and network information collected through app or browser usage.

4 Purpose of Data Use

3999com uses your information only for the legitimate purposes listed below. Where your consent is required before any use, we will notify you in advance:

• Account creation and management, and identity verification.
• Processing deposits, withdrawals, and all other financial transactions.
• Delivering gaming services and maintaining game history.
• Sending bonuses, promotions, and personalized offers (with your consent only).
• Detecting fraud and ensuring platform security.
• Responsible gaming monitoring and prevention of gaming addiction.
• Preventing money laundering in compliance with regulatory authority guidelines.
• Providing customer support and resolving complaints.
• Improving the platform and enhancing the user experience.

We analyze your gaming history solely to personalize your experience and to promote responsible gaming. This information is never shared with any advertising company.

5 Data Sharing Policy

3999com never sells your personal information. Data may be shared only in the limited circumstances outlined below:

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, and Rocket solely to process transactions.
• KYC verification agencies: Minimum data shared with licensed verification agencies to confirm your identity.
• Regulatory Authority: Disclosure of information to licensing authorities as required by law.
• Law enforcement agencies: Disclosure of information pursuant to a court order or lawful government directive.
• Game Providers: Session data only, shared with Evolution and Pragmatic Play to operate games.

All third parties with whom data is shared are contractually bound to uphold 3999com's privacy standards. We share only the minimum information necessary, never full profiles.

6 Cookies & Tracking Technologies

3999com uses cookies and similar technologies to enhance platform performance. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential cookies: To keep login sessions active and maintain platform security. The platform cannot function without these.
• Functional cookies: To remember your language preferences and settings so you do not have to configure them each time.
• Analytics Cookies: To understand which parts of the platform are used most. This data is used in aggregate statistical form only.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working correctly. Our cookie policy does not permit cross-site tracking or behavioral advertising.

7 Data Retention Duration

3999com does not retain your information longer than necessary. Data is stored and deleted in accordance with the following policy:

• All data is actively retained for as long as the account remains active.
• Transaction records may be retained for up to 5 years after account closure due to legal obligations.
• KYC documents are retained in accordance with regulatory guidelines.
• Absent any legal obligation, data is deleted within the specified timeframe following a request to close the account.
• Data used for analytics is always anonymized.

8 Your Rights

Every 3999com member enjoys the following rights regarding their personal information:

To exercise any of your rights, email us at [email protected]. We typically respond within 30 days.

9 Minor Protection

3999com strictly does not collect or process information from anyone under the age of 18. Our platform is operated exclusively for adults (18+).

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age is verified through government-issued ID as part of the KYC process.
• If we become aware that a minor has created an account, that account will be immediately closed and any collected data will be deleted.
• If a parent or guardian becomes aware that their child has an account, please contact [email protected] immediately.

10 Security Measures

3999com protects your information using industry-leading security technology. Our security framework operates across the following layers:

• 256-bit SSL/TLS Encryption: Industry-standard encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA): OTP verification as an additional layer of security at login.
• Firewall & DDoS Protection: Our servers are protected against external attacks.
• Regular Security Audits: Third-party security experts conduct regular vulnerability assessments of our systems.
• Restricted Staff Access: Only authorized personnel have access to specific data.
• Data Backup: Regular backups are maintained in a secure, encrypted environment.

That said, no system can guarantee 100% security online. We encourage you to take precautions as well — use a strong password, avoid logging in on unfamiliar devices, and never share your OTP with anyone.

11 Privacy Policy Updates

3999com may update this Privacy Policy due to business changes, the introduction of new services, or changes in applicable law. When the policy is updated, we follow the process outlined below:

• A notification will be sent by email or via the platform at least 14 days before any significant changes take effect.
• Each update will be reflected by a new date at the top of this page.
• Previous versions will be archived and made available upon request.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

12 Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding the Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Response Time: An initial response is typically provided within 3 business days.
• Resolution Timeframe: Resolved within a maximum of 30 days depending on complexity.
• Live Chat: You can also reach us through the platform's support chat.