3999com Terms & Conditions – Please Read Before Use

1 General Introduction

Welcome to 3999com. These Terms & Conditions ("Terms") apply to every member who uses the 3999com platform. By accessing the platform, opening an account, or participating in any game, you are deemed to have accepted these Terms.

3999com is a safe, transparent, and enjoyable online gaming platform for players in Bangladesh. We operate under an international gaming licence, and every game and transaction is conducted in accordance with regulatory guidelines. The 3999com Terms & Conditions are fully aligned with applicable laws in Bangladesh and international gaming regulations.

3999com reserves the right to update these Terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised Terms. We recommend checking this page periodically.

2 Account Registration & Membership

To register on 3999com, you must provide accurate and complete information. 3999com reserves the right to cancel any account created with false or incomplete details. Each individual may hold only one account.

• You must provide your correct name, date of birth, address, and contact details when registering.
• Creating multiple accounts from the same device, IP address, or payment method is prohibited.
• Your login credentials (username and password) must be kept strictly confidential.
• Sharing or selling your account to another person is strictly prohibited.
• 3999com may suspend or permanently close an account at any time if suspicious activity is detected.

If any information provided at registration changes, you must notify our customer support immediately. 3999com is not responsible for withdrawal delays or issues caused by outdated or incorrect information.

3 Age Verification & KYC Process

3999com is strictly for individuals aged 18 and above. Keeping minors away from gaming is our top priority. We may request proof of age documents at any time.

The following documents may be requested as part of the KYC (Know Your Customer) process:

• Scanned copy of National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of payment method (name must match the registered Mobile Banking/Nagad number).

Failure to submit KYC documents may delay or suspend the withdrawal process. Once verification is complete, your account will be fully activated within 24–48 hours.

4 Bonus & Promotion Policy

3999com offers a range of bonuses and promotions, including welcome bonuses, reload bonuses, cashback, and free spins. Each bonus comes with its own terms, which are detailed on the bonus page.

• Wagering requirements apply to all bonuses, generally 20–30x the bonus amount.
• Winnings from bonus funds can only be withdrawn after the wagering requirements have been fully met.
• Participating in the same promotion more than once is not permitted.
• If bonus abuse is suspected, the bonus and any associated winnings may be cancelled.
• Every bonus has an expiry date; any unused bonus will be automatically cancelled once it expires.
• 3999com reserves the right to modify or discontinue any promotion at any time.

5 Deposit & Payment Policy

3999com accepts deposits via Bangladesh's popular mobile banking services Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 200, and the maximum limit is determined by your account level.

• Deposits are usually processed instantly; any delays are resolved within 24 hours.
• Deposits must be made from a mobile banking number registered in your own name.
• Deposits from third parties or unknown sources are not accepted.
• There are no extra charges for deposits; however, your mobile operator's transaction fees may apply.
• All transactions are monitored to prevent money laundering.

6 Withdrawal Policy

Withdrawals are only permitted from verified and active accounts. The minimum withdrawal amount is BDT 500. Withdrawals are generally processed within 1–3 business days.

• Withdrawals must be made using the same payment method used for the deposit.
• Wagering requirements must be met before you can withdraw winnings earned from a bonus.
• In the event of suspicious transactions, 3999com may place a temporary hold on withdrawals and request additional verification.
• Additional documents may be required for withdrawals above a certain amount.
• A withdrawal request can be cancelled before processing begins.

7 Gaming Rules & Fair Play

All games on 3999com use internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Every game outcome is completely random and fair.

• In the event of a technical error during a game, the result of that round may be voided.
• In Live Casino games, the dealer's decision is final.
• If a game is interrupted due to a network disconnection, the issue will be resolved by reviewing the game history.
• The use of bots, automation software, or any fraudulent methods is strictly prohibited.
• Jackpot amounts linked to a game are determined in accordance with the relevant provider's rules.

3999com exclusively offers games from world-class providers such as Evolution, Pragmatic Play, JILI, and PG Soft. RTP (Return to Player) information for all games is available on the respective game pages.

8 Prohibited Activities

The following activities are strictly prohibited on the 3999com platform. Violations may result in permanent account closure and forfeiture of all balances:

• Creating multiple accounts to claim bonuses.
• Opening or operating an account using another person's information.
• Using stolen or unauthorised payment methods.
• Any attempt at hacking, phishing, or other forms of cyber attack.
• Using bots or automation software in any game.
• Fraud or harassment directed at other members.
• Use of funds from money laundering or illegal sources.
• Allowing minors to use your account.

9 Account Suspension & Closure

3999com reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• When evidence of a terms and conditions violation is found.
• Failure to pass KYC verification or submission of false information.
• Suspicious or unusual transaction activity.
• When required to comply with regulatory authority directives.
• At your own request (self-exclusion).

Members may request account closure at any time. Prior to closure, any verified balance will be made available for withdrawal.

10 Responsible Gaming Policy

3999com is firmly committed to Responsible Gaming. We want every member to enjoy gaming as a form of entertainment, not as a source of addiction.

• Deposit Limits: You can set a maximum deposit limit on a daily, weekly, or monthly basis.
• Loss Limit: You can set a cap on how much BDT you are allowed to lose within a given period.
• Session Time Limit: Option to set a maximum duration for continuous play.
• Cooling-Off Period: an option to take a break from gaming for a set period of time.
• Self-Exclusion: Option to take an extended break from your account when needed.

If you notice signs of gaming addiction, please contact our support team. For more information, visit our Responsible Gaming Page View.

11 Privacy Policy & Data Protection

Protecting your personal information is 3999com's highest priority. We never sell your data to third parties. Only the information necessary to provide our services is collected and used.

• Information collected: name, address, date of birth, contact details, and payment information.
• Data Usage: Your information is used for account verification, payment processing, promotional communications, and service improvement.
• Third Parties: Your information is shared only with payment processors and regulatory authorities as required.
• SSL encryption and advanced security technology are used to protect your data.
• You may request to view or delete your personal data at any time.

For more details, visit our Privacy Policy Page Read.

12 Terms & Conditions Changes & Amendments

3999com reserves the right to update these Terms & Conditions, in part or in full, at any time. Members will be notified of significant changes in advance via their registered email or SMS.

• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request that your account be closed.
• The date of the most recent update will always be displayed at the top of this page.

Key Terms Summary