Gaming is for enjoyment, not stress. At 3999com, we believe every player deserves to play in a healthy, mindful way. That is why responsible gaming is not just a policy for us — it is the core foundation of our platform.
We are committed to keeping your gaming experience at 3999com safe and healthy.
Age verification is mandatory at registration on 3999com. No one under 18 is permitted to use our platform. Age is confirmed through government-issued ID during the KYC process.
Set your own daily, weekly, or monthly deposit limit in BDT. Limits take effect immediately once set, but increasing them requires a 7-day waiting period.
Set a limit on how long you play in one session. After the specified time, the platform will automatically alert you and, if needed, end your session.
If you feel you need a break, you can voluntarily self-exclude for anywhere between 30 days and 5 years. During this period, your account will be fully suspended and no promotional messages will be sent.
You'll receive automatic reminders at set intervals — letting you know how long you've been playing, how much you've won, or how much you've lost. It helps you stay aware and in control.
View your full gaming history at any time — how long you've played and how much you've spent. Transparent data helps you make better-informed decisions.
Responsible gaming tools at 3999com are accessible directly from your account settings. Follow the steps below to keep your gaming experience protected.
Any tool you activate takes effect on your account immediately. Reducing a limit is instant, but increasing one is subject to a 7-day cooling-off period.
Log in to 3999com and navigate to the "Responsible Gaming" option from your profile menu.
Simple ProcessDeposit limits, session time, reality checks, or self-exclusion — choose whatever you need.
Multiple OptionsSet limits that match your budget and schedule. Enter an amount that works for you.
Takes Effect ImmediatelySettings become active once saved. Any changes are subject to the applicable cooling-off period.
Secure ProcessResponsible play means keeping gaming a healthy, enjoyable form of entertainment — where you stay in control, not the game. At 3999com, we place the highest importance on every player's mental and financial wellbeing. Responsible gaming is not just a policy; it is an integral part of how we operate every day.
Online gaming is growing fast in Bangladesh, but many players don't realize when it's becoming "too much." At 3999com, we want you to play mindfully — know your budget, manage your time, and take breaks when needed. We're with you in the fight against gaming addiction.
Gaming problems develop gradually, and they can be hard to notice from the inside. If you or someone you know shows the following signs, it is time to pay attention:
There is no shame in recognising these signs. It is a health issue, and seeking help is the right step. The 3999com support team is always here for you.
The key to responsible play is planning and awareness. A few simple habits will keep your gaming experience healthy and enjoyable:
It is also your responsibility to ensure younger family members cannot access 3999com. We verify age through technology, but taking some precautions at home is equally important:
At 3999com, family members can submit a protection request if they believe a loved one's account needs limits. Our support team will review and act on the request accordingly.
3999com goes beyond policy when it comes to responsible play. We actively monitor player gaming patterns and reach out directly when we detect risky behaviour. Our responsible gaming team works every day to ensure no member runs into trouble.
We follow the guidelines of recognised international gaming regulatory bodies. Standards from GamCare, BeGambleAware, and similar organisations form the foundation of our responsible gaming programme. Playing at 3999com means playing in a safe and transparent environment.
Our staff receive regular responsible gaming training. When a customer raises a concern, we act immediately — activating limits, placing an account on a break, or directing them to the right support.
Ask yourself the questions below. If you answer "yes" to more than 3, please seek help.
Do I end up spending more than my budget?
Do you find it hard to stop playing?
Do I bet more after a loss?
Do I hide my gaming from family?
Do I skip work or study to play?
Have I ever borrowed money to gamble?
Contact Support for Assistance: [email protected]
If you are experiencing gaming problems, do not wait — take action now.
Admitting there's a problem is the bravest step you can take. Don't blame yourself — seeking help is not a sign of weakness.
Log in to 3999com and activate self-exclusion or an account break from settings. It takes effect immediately.
Reach out to our support team. They will guide you to the right assistance and resources.
Speak with a mental health professional or addiction counsellor. It's the most effective path to long-term wellbeing.
Answers to the most frequently asked questions about responsible gaming.